Business cases
Customer: Multinational packaging company
Need: Driver and administrator for obsolesence
Provided from informiQ: Two consultants specialized in lifecycle management and audit process
Deliveries: Continous obsolesence analysis, obsolesence coordination, life cycle data documentation, reports- and statistics management, stakeholder coordination, document cases in CRM, and customer/service support
Customer: Multinational furniture manufacturer
Need: User guides, learning, and UX for a project spanning over several years implementing a strategic purchasing tool
Provided from informiQ and Qlue: Five consultants specialized in technical writing, learning, and UX
Deliveries: Eight go-lives worth of UX analysis, UX test, microcopy, user guides, learning material, learning sessions, and hyper care for Super users and a variety of end user groups. 4500 end users, 50/50 internal/external
03
Project Name
Customer: Defence industry manufacturer
Need: Administration of processes for Qualification-, Standard-, and Decision boards, as well as technical writing
Provided from informiQ: One consultant for 50/50 Process administration and Technical writing
Deliveries: Continous support on process cases, process meetings, process logs + updated technical specifications, way of working with instructions and rules
Customer: Company specialising in the innovative development of connected solutions for the health and social care sectors
Need: Help with improving and streamlining the administration of all technical documentation
Provided from informiQ: A team of senior consultants specialised in technical writing, XML, illustrations, and processes
Deliveries: Purchase, implementation, and configuration of CCMS Paligo. Continous coordination, technical documentation and translation
Customer: Swedish jetboard manufacturer
Need: User manual for assembly and installation of the jetboard, aimed at resellers and end users
Provided from informiQ: One senior consultant specialized in technical writing, XML, illustrations, and processes
Deliveries: Installation and assembly instructions, fully implemented in CCMS Paligo, with new layout and full publishing flow. Authoring of technical documentation
Customer: Manufacturer of world-leading quality-inspection tool.
Need: Improved and streamlined user manuals
Provided from informiQ: One senior consultant specialized in technical writing, illustrations, and layout
Deliveries: Modernised user manuals with better consistency, readability, and prepared for XML CCMS
Customer: Manufacturer of ultraviolet water disinfectant tool.
Need: Modernised manuals
Provided from informiQ: One senior consultant specialized in technical writing, illustrations, InDesign and layout
Deliveries: Modernised user manuals with better consistency, readability, and prepared for XML CCMS. Continous technical documentation
Customer: Innovator of neonatal intensive care monitoring.
Need: User manual for internal use of prototype
Provided from informiQ: Two senior consultants specialized in technical writing, illustrations, layout, and medical product certification
Deliveries: Modernised user manuals with better consistency, readability, and fulfilling certification requirements
Customer: VR shooting game developer
Need: Installation manual for end users
Provided from informiQ: One senior consultant specialized in technical writing, layout, and 3D illustrations
Deliveries: User manual with "no text, focus on illustrations" approach for end users
Customer: MedTech company
Need: User documentation converted from DocBook to DITA and moved to a new CCMS
Provided from informiQ and Strategic 9: Two specialists in DITA and information architecture. One software developer
Deliveries: About 15 user manuals re-structured according to DITA available in the new CCMS